FAQ
FAQ
Find Out Answers Here
Yes, we offer a 14-day free trial. When you subscribe to our platform, you’ll have full access to all features and functionalities during this time at no cost. After that period, billing for your subscription will begin. There are no long-term commitments, and you can cancel your subscription at any time.
Absolutely! We have a flexible subscription model, and you can cancel your subscription at any time without any additional fees or commitments.
You can optionally book a call with one of our experts in Marketing, Automation, or Sabnode’s tools to receive counseling and support, as well as with one of our developers to ask for new functionalities. Visit our marketplace for more information.
Some of our subscriptions also include a monthly call with our Support Manager and access to a Support LiveChat in WhatsApp. Compare our plans here.
We utilize the official Meta API, which means there is an additional cost for WhatsApp usage in addition to your Sabnode subscription.
Starting from February 1st, 2022, Facebook has globally implemented a new pricing model for WhatsApp messages. With this new structure, WhatsApp Business Accounts are charged per conversation depending on who initiates it: you (business-initiated) or your customer (contact-initiated).
Under this pricing model, you receive free benefits including Message Templates within a 24-hour messaging window and 1000 monthly conversations.
In simpler terms, your business is entitled to 1000 conversations per month at no charge, regardless of whether they are initiated by your business or your customers. Once this limit is reached, further messaging will incur charges on a per “new conversation” basis.
A single conversation is a messaging session that lasts 24 hours and starts when either of two events happens:
Your business proactively messages a contact that is outside the 24-hour messaging window (business-initiated conversation)
Your business responds to a contact’s inquiry within 24 hours (contact-initiated conversations).
The first message in the session is paid. The following messages sent within the 24-hour session are free.
The final price for a single conversation of either type depends on the country code of the contact’s number. You can find more information about this at Facebook Developers portal.
