SabDesk.
Tickets, SLAs, agent groups, help portal.
Multi-channel tickets, SLA timers, public help portal, agent collision, AI deflection.
Teams use SabDesk across India + 14 countries
Features
Everything SabDesk ships with — out of the box.
Not a slide deck of promises. These are the surfaces your team will touch on day one.
Multi-channel tickets
Email, WA, chat, IG, FB — unified ticket per customer.
SLA + escalations
First-response, resolution, holiday calendars, alerts.
Knowledge base
Public portal, draft + publish, AI-suggested articles.
Agent collision
See typing, lock tickets, conflict-free assignment.
Custom forms
Capture exactly what you need at ticket creation.
CSAT + reports
Per-agent, per-channel, per-tag dashboards.
Help that helps
A knowledge base your customers actually find.
How to set up WhatsApp Pay
Getting started · 4 min
Bulk-import contacts via CSV
Contacts · 3 min
What is a quality rating?
Deliverability · 6 min
Build your first auto-reply
Automation · 5 min
Approval rules for templates
Templates · 4 min
AI-suggested articles
When agents type, the right article appears next to the reply.
Self-serve deflection
46% of tickets close before reaching a human. We track it.
Multi-locale
Translate articles in one click, preserve formatting, sync edits.
Public portal
Branded, fast, SEO-friendly. With a built-in feedback loop.
Multi-channel tickets
Email, WA, chat, IG, FB — unified ticket per customer.
- Configurable per workspace and per project
- Lives next to your other modules — no double entry
- Audit log on every change with one-click revert
SLA + escalations
First-response, resolution, holiday calendars, alerts.
- Built-in retries, idempotency, and graceful fallback
- Designed for India + 12 regions, time-zone aware
- Webhook + SDK for whatever you build next
Knowledge base
Public portal, draft + publish, AI-suggested articles.
- Multi-role permissions, SSO ready, SCIM friendly
- Reports export to CSV, Sheets, and any BI tool
- Plays nicely with your existing data warehouse
AI that earns its keep — not just a sparkle button.
Every feature in SabDesk ships with a real-job AI helper. Bring your own key (OpenAI, Anthropic, Gemini, local Ollama) or use ours.
AI suggestions
Recommends the next-best-action inside the workflow — accept or ignore in one click.
AI summaries
Long threads, lengthy reports, multi-day logs — summarised in two lines, in your tone.
AI anomaly watch
Spots dips, drifts, regressions and pages the right person — before customers tweet.
AI assistant
Press / inside any field — talk to your data, build a segment, draft a reply, plan a sprint.
By the numbers
SabDeskdoesn't do demos — it does math.
Security & trust
Enterprise-ready from day one.
SOC 2 + ISO 27001
Annual audits, full report available under NDA.
Encryption everywhere
AES-256 at rest, TLS 1.3 in transit, BYO-KMS available.
Region pinning
Choose IN / EU / US — data never leaves the region.
Backups + retention
Daily snapshots, configurable retention, point-in-time restore.
Signed webhooks
HMAC + timestamp, replay protection, audit log per event.
Audit log
Every important action is signed, searchable and exportable.
Integrations
Talks to everything your stack already runs on.
Plus a clean REST + Webhook API, signed events, and SDKs for Node, Python, Go.
“We swapped out three vendors for SabDesk. The first week we shipped two campaigns without writing a JIRA. By month two our team stopped asking for new tools.”
Aanya Mehra
Head of Growth · D2C unicorn
Plans
Honest pricing. No surprises.
All plans include the full SabDesk feature set. You only pay for scale, not features.
Frequently asked
Questions you'd want answered.
Most teams are live the same day. The flagship modules ship with a guided 5-step setup and we offer free migration help to import data from your old tool.
It works completely on its own. But the moment you flip another module on, the data starts sharing — same customer, same inbox, same reports.
Yes. Every event SabDesk produces can be streamed to BigQuery, Snowflake, Postgres, or any S3-compatible store via signed webhooks.
Usage-based, not per-seat. Add as many users as you like — you only pay when the work actually grows. Talk to us for volume.
GST, DLT (for SMS), DPDP, and signed e-invoices are all native. Region pinning is available on the Scale plan.
Every record is exportable to CSV / Parquet / signed Postgres dump, with no lock-in. You came with your data, you leave with your data.
Ready to flip SabDesk on?
14 days free. No card. Migration help included.
Or join 12,000+ teams already shipping faster with SabNode.